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Do you know if you have repeat customers and do you actually know who they are?
When I am engaged to assist a business with Inside Sales, I always pose the question, do you know who your customers are and are they repeat customers?I do get varying responses, but most of the time I get “yes I do but I think they are repeat but I need to check when...
Don’t forget to follow up! It’s more important than you think!
Follow ups are important to any business, it is an important role after you have made the initial sales call (cold call). Follow ups allows you to remind the customer of your offerings and your brand and gives you an opportunity to chat with them. You already have...
Communication in sales is VITAL!
Over my working career in both the corporate sector and running my business, I have learnt so much about people and their behaviours; how to read people’s body language and listening to people’s voices during phone interactions. However, I would have to say the...
It takes up to 13 points of contact to secure a sale, so don’t think one call will equal a win!
As a business owner, it is very important to understand the importance of sales and the sales steps in order for your business to grow. You need to generate leads, capture leads, nurture leads and then close the deal in order to sustain a customer.Every industry...