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Excited to share the foundation of my business journey from specification to installation within the commercial construction industry!
Having honed my skills over several years in the commercial construction sector, I've come to appreciate the pivotal role that sales play in driving business success.My role included many steps, from a Product Specifier role, where I cultivated relationships with...
Follow Up is important for several reasons!
As someone deeply committed to fostering strong customer relationships, I’ve collaborated with numerous businesses to optimise their customer service processes. Here’s how I’ve contributed to successful sales teams: Customer-Centric Training: I’ve trained sales teams...
In today's rapidly evolving sales landscape, the integration of AI and automation has become more common than ever. Reflecting on the past, it took about 7 points of contact to close a sale 20 years ago. Fast forward to today, that number has surged to 17. With the...
In the dynamic world of sales, the mantra often revolves around attracting new customers. But what about the goldmine sitting right within your database - your existing customers? 🚀 Reactivating customers is not just about boosting sales; it's about nurturing valuable...
☎ Does your customer service team follow a process?
Nurturing lasting relationships with customers is key to driving customer satisfaction and retention. It's not just about initial interactions, but a continuous commitment to providing excellent service. That's why having well-defined processes for following up with...
The Power of a Human Call in Sales Follow-ups and Nurturing
In today’s fast-paced digital world, we often rely heavily on emails, messages, and automated systems to connect with prospects and clients. While these tools are incredibly efficient, there’s one element that should never be underestimated: the human call.
📞 Why a Human Call Matters:
1. Personal Connection: A voice on the other end of the line adds a personal touch that emails and messages simply can’t replicate. It shows genuine interest and builds trust.
2. Immediate Feedback: During a call, you can gauge the prospect’s reactions and answer questions in real time. This immediate feedback loop is invaluable for addressing concerns and moving the conversation forward.
3. Building Relationships: Sales is all about relationships. A call allows you to develop a rapport, understand the prospect’s needs more deeply, and create a lasting impression.
4. Clarifying Information: Complex products or services often require detailed explanations. A call provides the opportunity to clarify details, ensuring that the prospect fully understands the value you offer.
5. Stand Out from the Crowd: In a sea of emails and automated messages, a phone call can be a breath of fresh air. It distinguishes you from competitors who might rely solely on digital communication.
Tips for Effective Sales Calls:
• Prepare: Know your prospect’s background and needs before making the call.
• Listen Actively: Show empathy and listen more than you speak.
• Be Concise: Respect their time by being clear and to the point.
• Follow Up: Summarise the call and follow up with an email to reinforce key points and next steps.
Remember, while technology is a powerful ally in sales, the human touch is irreplaceable. Make that call and nurture your relationships with a personal touch!
Do you know if you have repeat customers and do you actually know who they are?
When I am engaged to assist a business with Inside Sales, I always pose the question, do you know who your customers are and are they repeat customers?I do get varying responses, but most of the time I get “yes I do but I think they are repeat but I need to check when...
Don’t forget to follow up! It’s more important than you think!
Follow ups are important to any business, it is an important role after you have made the initial sales call (cold call). Follow ups allows you to remind the customer of your offerings and your brand and gives you an opportunity to chat with them. You already have...
Communication in sales is VITAL!
Over my working career in both the corporate sector and running my business, I have learnt so much about people and their behaviours; how to read people’s body language and listening to people’s voices during phone interactions. However, I would have to say the...
It takes up to 13 points of contact to secure a sale, so don’t think one call will equal a win!
As a business owner, it is very important to understand the importance of sales and the sales steps in order for your business to grow. You need to generate leads, capture leads, nurture leads and then close the deal in order to sustain a customer.Every industry...